U.S. Shipping

FREE shipping on domestic orders $75 or more.

Expedited Shipping

Onia offers expedited shipping on domestic orders. 

Next Day Shipping with a shipping charge of $30

2-Day Expedited Shipping with a shipping charge of $15

Expedited orders must be placed by 2 PM EST to ship the same day. Orders placed after 2 PM EST or on weekends will ship the following business day. 

Please note we are not able to ship to P.O. boxes for expedited shipping orders. 

International Shipping

Onia has partnered with Boxzooka, a global landed cost e-commerce logistics provider, to offer international shopping. 

About Boxzooka

Boxzooka provides all of our prices to be displayed in your local currency and displays your final total during Checkout inclusive of duties and taxes. Boxzooka also provides you with the advantage of a fast and economical international shipping network. 

When you place an international order, your transaction will be with Boxzooka, but Onia will still be your contact for all your customer service needs.

International taxes, tariffs and value-added tax (VAT) will be calculated and displayed at checkout. They are based on the purchased merchandise's country of origin, or manufacturing, and the classification of that merchandise in accordance with a harmonized system used by the countries that Boxzooka supports. In most cases, you will be required to pay these charges during checkout. 

When the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Boxzooka and you agree to the DDP (Delivery Duty Paid) Import Terms and Conditions below.  

Boxzooka guarantees you will not be required to pay any additional Duty or Tax fees at the time of order delivery and you will receive your order much faster than if you did not prepay the duties and taxes.

All duties and taxes are non-refundable. 

Payment Methods

Currently, Boxzooka supports Visa®, MasterCard®, American Express®, JCB®, Alipay®, PayPal®, PayPal Express® and more with additional payment options always being added. Payment methods vary by destination; you'll see all your options during checkout.

You'll see "BXZ - Onia" on your credit card statement.

Shipping Options & Charges

International shipping costs will be calculated and guaranteed by Boxzooka based on the items you are purchasing, your chosen shipping method and your shipping destination. 

International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time. 

Shipping Timeline

Once your transaction is complete, Boxzooka will fulfill the order within one business day for export from United States.  Boxzooka then ships your order to its final international destination. 

Most in-stock items will arrive in 2-3 business days for Express delivery and 3-10 business days Standard Expedited for delivery, if this service is offered to your destination. You'll see shipping options when available, specific to your destination, in the International Checkout when completing your purchase. 

Please note that shipping windows are estimates and delivery dates cannot be guaranteed. 

Please note we do not ship on weekends or US holidays. 
You will receive an order confirmation email from us after an order is placed.

And once your order ships from our warehouse, you will receive a shipping confirmation email with tracking to your international address.

Returns

Onia offers returns for all full price merchandise for U.S. customers within 14 days of the delivery date. To initiate a return, please click here.

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.

Onia accepts international returns. All fees are the responsibility of the customer. Please send the items directly to the address below: 

Onia International Returns

c/o Boxzooka

300 Capital Lane

Middletown, PA 17057

+1-973-315-8144

Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non-refundable.  Original shipping fees and duties/taxes are nonrefundable.

International orders may not be exchanged.

All sale items marked "final sale" may not be returned or exchanged.