Shipping Policy During the Holiday Season

We want to ensure you receive your gifts on time. Please place your order on or before these dates to ensure they arrive before December 25th, 2025.

Holiday Shipping Deadlines: 

Standard – December 12th, 2025

Express – December 17th, 2025

Next-Day – December 19th, 2025, before 12pm 

Orders placed by 12 PM EST ship the same day. Orders placed after that or on weekends ship the next business day.

We’re unable to ship expedited orders to P.O. boxes.

You’ll receive order and shipping confirmation emails once your order is placed and dispatched.

Onia partners with Fashion Logistics for secure international checkout and delivery.

• Prices display in your local currency, inclusive of duties and taxes.

• Duties and taxes are prepaid at checkout (Delivery Duty Paid), so no additional fees on delivery.

• Most in-stock items arrive in 2–10 business days, depending on destination and service.

• Shipping costs and available options appear at checkout.

• All duties and taxes are non-refundable.

Onia offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date. To initiate a return, please click here.

Please note there is a $10 restocking fee per return which will be deducted from your refund.

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase. 

Onia reserves the right to refuse returns that do not meet our return requirements.

Onia offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.

Online returns can only be accepted in-store as exchanges. Store purchases are to be resolved in store, please contact madisonave@onia.com or the stylist that helped you.

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.

Simply start your return online to receive a QR code, locate a Return Bar near you, bring in your items, and you’re good to go! Happy Returns has implemented a return item limit of 5. Any returns with 5 or more items, will not be accepted.

Please visit our returns portal hereto get started

If you choose to mail in your items, the cost of the shipping label ($10) will be deducted from your overall refund amount. 

To initiate a return by mail, please click here. You will be able to specify what item(s) you are returning and will be able to print a shipping return label. 

Once your return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Pennsylvania. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Onia. For all US orders, please visit our returns portal here to get started. You will need to enter your order number (all of our order numbers start with ONIA) and the delivery zip code.

Once your item gets scanned in at a Returns Bar, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 5-7 business days depending on your financial institution.

For items being returned by mail please allow 7 business days for us to inspect and process the return once it is delivered. Once your return is processed, you will receive an email notification confirming your refund. Please allow 5-7 business days for the refund to show on your original form of payment.

Items marked "final sale" cannot be returned or exchanged.

Onia offers free size exchanges on US domestic orders. There is no return shipping or restocking fee for size exchanges.

To initiate an exchange, please click here.

You will be able to specify what item(s) you are exchanging and will be able to print a shipping return label.

Once your exchange / return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Pennsylvania. Please allow up to 1 week for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Your exchange order will be placed in our system once your return is in transit and scanned by the carrier. You will receive a new order confirmation email and shipping notification email for your exchange order.

Orders ship Monday – Friday, excluding U.S. holidays.

You’ll receive tracking once your order leaves our warehouse.

For any questions, contact customerservice@onia.com.