Return Policy

Onia offers returns for all full price merchandise for U.S. customers within 14 days of the delivery date.

We’ve partnered with Happy Returns to make the returns experience one more thing to love about Onia. For all US orders, please visit our returns portal here to get started. You will need to enter your order number (all of our order numbers start with ONIA) and the delivery zip code.

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase. 

Onia reserves the right to refuse returns that do not meet our return requirements.

Onia offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.

Returns and/or exchanges can be done to the Happy Returns Bar or by mail. 

Please note there is a $10 restocking fee per return which will be deducted from your refund.

Return by Happy Returns Bar 

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.

Simply start your return online to receive a QR code, locate a Return Bar near you, bring in your items, and you’re good to go! Happy Returns has implemented a return item limit of 5. Any returns with 5 or more items, will not be accepted.

Return by Mail

If you choose to mail in your items, the cost of the shipping label ($10) will be deducted from your overall refund amount. 

To initiate a return by mail, please click here. You will be able to specify what item(s) you are returning and will be able to print a shipping return label. 

Once your return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Pennsylvania. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Refund & Store Credit

Once your item gets scanned in at a Returns Bar, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 5-7 business days depending on your financial institution.

For items being returned by mail please allow 7 business days for us to inspect and process the return once it is delivered. Once your return is processed, you will receive an email notification confirming your refund. Please allow 5-7 business days for the refund to show on your original form of payment.

Exchanges

Onia offers free size exchanges on US domestic orders. There is no return shipping or restocking fee for size exchanges.

To initiate an exchange, please click here.

You will be able to specify what item(s) you are exchanging and will be able to print a shipping return label.

Once your exchange / return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Pennsylvania. Please allow up to 1 week for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Your exchange order will be placed in our system once your return is in transit and scanned by the carrier. You will receive a new order confirmation email and shipping notification email for your exchange order.

International Returns

Onia accepts International returns. All fees are the responsibility of the customer. 

Onia International Returns 

c/o Boxzooka

300 Capital Lane

Middletown, PA 17057

+1-973-315-8144

Once the warehouse receives your return, your refund will be issued. 

International Exchanges

Onia does not offer exchanges on International orders.

Final Sale

All items marked "final sale" may not be returned or exchanged.

Price Adjustments

Onia does not offer price adjustments at this time.

Questions?

If you have any questions or concerns, please contact us at customerservice@onia.com