Onia offers returns for all full price merchandise for U.S. customers within 14 days of the delivery date.
Return fees are the responsibility of the customer. Please note a return shipping and restocking fee of $10 will be deducted from your refund.
Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear. Onia reserves the right to refuse returns that do not meet our return requirements.
To initiate a return, please click here.
Once your return is prepared, you can drop it off at any FedEx location, or leave it with your mailman/doorman. All returns are shipped back to our warehouse located in Pennsylvania. Please allow 7-10 business days for your return to arrive at our warehouse. Once your return is received at our warehouse, please allow 7 business days for us to process your return. Once your return is processed, please allow up to 5 business days for the refund to show up on your original form of payment.
Onia accepts international returns. All fees are the responsibility of the customer.
To initiate an international return, please start your process here by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed.
Once the warehouse receives your return, your refund will be issued.
Onia offers free exchanges on US domestic orders. There is no return shipping or restocking fee for exchanges.
All items marked "final sale" may not be returned or exchanged.
At this time, Onia does not offer price adjustments.
If you have any questions or concerns, please contact us at firstname.lastname@example.org