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Returns

Return Policy

Onia offers free shipping on returns for all U.S. customers within 14 days of the delivery date. 

Please ensure that all item(s) are in original packaging, unworn & unwashed with tags still attached. Onia reserves the right to refuse returns that do not meet our return requirements.

To initiate a return, please click here.

Once your return is prepared, you can drop it at your local post office, any FedEx location, or leave it with your mailman. All returns are shipped back to our warehouse via FedEx SmartPost. Once your return is received at our warehouse, please allow 3-5 business days for us to process your return. Once your return is processed, please allow 3-5 business days for the refund to show up on your original form of payment.

Exchanges

Onia does not offer exchanges. To ensure availability, please return your unwanted item(s) and place a new order for the item(s) you wish to receive. 

Final Sale

All items marked "final sale" may not be returned or exchanged.

Price Adjustments

At this time, Onia does not offer price adjustments.

Questions?

If you have any questions or concerns, please contact us at customerservice@onia.com